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Contact us

A small studio, so you are writing to a person rather than a queue. One email address handles everything — orders, print problems, sizing, press.

Before you write

Three questions come up constantly and are answered faster on their own pages: how long an order takes to arrive is on shipping, what happens when something is wrong is on returns, and where a parcel has got to is on track order.

What to include

Your order number, if you have one — it is in the subject line of the confirmation email.
The email address you used at checkout, if it is different from the one you are writing from.
For anything that arrived wrong: a photo of the item and a photo of the packing slip.
For a sizing question: the two measurements from the size guide, and which item you are looking at.

Press, wholesale and partnerships

Same address, and say so in the subject line. Brand files and usage rules are on the brand marks page; ask if you need a format that is not there.

What we cannot do by email

We cannot take a card number or a payment over email, and we will never ask you for one. Payment happens only at checkout on delavaga.com. If a message claiming to be from us asks you to pay somewhere else, it is not from us — forward it to the address above.

Name	What it is for	Expires
dv_cart Cookie · first-party · httpOnly	Remembers which bag is yours between visits. Holds a random token, nothing about you.	30 days
dv_session Cookie · first-party · httpOnly	Keeps you signed in after you sign in. Set only if you do. Not readable by JavaScript.	60 days, or until you sign out
ghost-members-ssr, ghost-members-ssr.sig Cookie · first-party · httpOnly	Set by our journal only if you sign in to the newsletter member area at /blog.	Up to 6 months
__cf_bm Cookie · Cloudflare	May be set on www.delavaga.com by our network provider to tell people from bots. Carries no identity.	30 minutes
dv-consent Local storage	Records the choice you make here, so you are not asked again.	Until you clear site data

Name	What it is for	Expires
merchantwidget.js Script · Google (gstatic.com)	Shows our Google seller rating in the corner of the page.	Google’s own cookies, per Google’s policy
platform.js (survey opt-in) Script · Google (apis.google.com)	After you order, asks whether Google may email you a short survey about it. You answer in Google’s own window.	Google’s own cookies, per Google’s policy
dv_optin Cookie · first-party · httpOnly	Carries your email and delivery country from checkout to the confirmation page, for that invitation only. Signed, and deleted as soon as it is used.	2 hours