Contact us
A small studio, so you are writing to a person rather than a queue. One email address handles everything — orders, print problems, sizing, press.
Before you write
Three questions come up constantly and are answered faster on their own pages: how long an order takes to arrive is onshipping, what happens when something is wrong is onreturns, and where a parcel has got to is ontrack order.
What to include
- Your order number, if you have one — it is in the subject line of the confirmation email.
- The email address you used at checkout, if it is different from the one you are writing from.
- For anything that arrived wrong: a photo of the item and a photo of the packing slip.
- For a sizing question: the two measurements from the size guide, and which item you are looking at.
Press, wholesale and partnerships
Same address, and say so in the subject line. Brand files and usage rules are on thebrand markspage; ask if you need a format that is not there.
What we cannot do by email
We cannot take a card number or a payment over email, and we will never ask you for one. Payment happens only at checkout on delavaga.com. If a message claiming to be from us asks you to pay somewhere else, it is not from us — forward it to the address above.